Assess the need for process improvement in your organisation


In a business environment fraught with uncertainty and change, organizations need to continuously create added value for their customers to remain competitive. Over the duration of this programme participants will gain a greater understanding of their organizational business processes and how business process mapping can improve business performance, compliance, and competitive advantage.


Upon completion of this workshop participants should be able to:

  • Understand Business Process Mapping (BPM) and organisational change management
  • Link Business Process Mapping to performance, reporting, compliance and other key business activities
  • Assess the need for process improvement in your organisation
  • Determine if process mapping is right for your organisation
  • Develop a process mapping team
  • Collect vital information about business processes
  • Use the data to build your own process map
  • Use your process map to significantly improve bottom line business performance



  • Date: December 6th, 7th and 8th, 2017
  • Time: 9:00 a.m. – 4:00 p.m.
  • Cost per participant is inclusive inclusive of all training materials, lunch and certificate


  • Venue: Arthur Lok Jack Global School of Business
  • Max Richards Drive,
    Uriah Butler Highway North West
    Mount Hope
  • Coordinator: Umesh Sookoo ext.367 | Shadell Haywood ext. 149
  • Tel: 645-6700 Fax: 662-1411
  • Email:
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