Programme Name: Quality Service Essentials for 21st Century Organisations
Start Date: Aug 08 2012 (see course details for time schedule)
Duration: 3 Days
Class Time: 8:30 am - 4:30 pm
Quality Service Essentials for 21st Century Organisations
How to win & keep customers
Working effectively with customers demands more than customer care. Today's customers want to deal with real professionals, representing organisations that meet their high expectations. Your customers may be internal (within your organisation) or external (outside your organisation). The skills needed are very similar, and this Best Practice Guide will help you to focus on improving the skills that you need to deliver quality service.
The workshop aims to cover all the knowledge and skills needed to deliver excellent customer service. It delivers all the concepts, knowledge and understanding through simple explanations and examples enabling you to improve your skills by carrying out relevant, work-based activities involving your own customers. You individually play a key part in the success of your organisation. As a customer service professional you can make the difference for the customer. Your actions can turn new or even unhappy customers into loyal ambassadors for your organisation. Your skills and knowledge can provide customers with exactly what they are looking for. This will encourage them to return to your organisation over and over again - and this in turn can bring financial success.
Your organisation has ambitious aims and objectives. But without you and your fellow professionals working well as a customer service team, those plans cannot be realised. So as you progress through this improvement workshop, remember that it is all about you. You can develop your skills in dealing with customers to the highest possible level. You can not only achieve success on behalf of your organisation, but you can also gain yourself - through job satisfaction, reward and recognition.